Terms & Conditions
Ordering and Delivery
If you have any questions which are not covered in these terms please don’t hesitate to contact us.
1. Prices shown include VAT and delivery and are in British Pounds Sterling (GBP).
2. Unless otherwise stated, our standard delivery time for stock orders is 2-3 working days after the date of order.
3. Where a product is out of stock we will e-mail or telephone you to advise of earliest possible delivery date.
4. We deliver to the postcodes shown on the products page of website, if we cannot deliver to your property for whatever reason you will be notified and issued with a full refund.
5. Delivery / service will be made once paid for in advance by debit or credit cards.
6. Deliveries are Monday-Friday (usually between 8am and 6pm). Should you require a Saturday AM delivery or a delivery later in the evening we will do our best to accommodate you once receiving your order. We aim to be as flexible as possible.
7. Orders supplied are subject to your responsibilities in understanding and complying with the Clean Air Act.
9. All products are subject to availability.
10. A small charge will be required for re-delivery if you fail to notify us at time of order, of any access restrictions or issues that may prevent us delivering to your property.
11. Packaging may vary to that shown.
12. Reservoir Logs reserves the right to amend prices or withdraw products or services without prior notice.